Questions

faqs

Answers

Why ServiceZilla?

ServiceZilla is not only a great way for clients and service providers to connect; it's a great way for a business to get their name out there and allows clients to hire with confidence.


How does the bidding system work?

The client is not obligated to choose the lowest bid, nor are they obligated to hire anyone at all. Once the contractor or service provider has placed their bid, the client will make a decision from the bid as well as their company's profile and pictures.


Can I change my bid once it is submitted?

No, but you can send the poster a message to retract or clarify any information.


What does it cost me?

ServiceZilla is absolutely free to post ads and browse contractors and their feedback ratings.

ServiceZilla's membership dues can be found here at the Service Provider page.


Do you sell my personal information?

No, see privacy policy.


Can I get out of the bid at any time?

There is a disclaimer that states the contractor or service provider reserves the right to inspect the job in person prior to committing to a written estimate.


How do they see our credentials?

You will have a profile where one can provide such information.


How is this different from using another method such as the phone book?

Plenty for starters, we are a significant amount cheaper than the phone book. ServiceZilla.com will be the place that everyone turns to when they're looking for the best service provider to fulfill their needs. Also, once a client has used you they get to provide information regarding their experience with your company that their neighbors get to review that will help with their decision to hire you the next time!


Can I design how it looks?

Depending on the package that you choose please see the find a project page for a description of the features available to each member level.


Do I have to stay with the contractor that I picked?

No, that is the beauty of ServiceZilla you get to pick who best suits your needs. One service provider may give you the cheapest estimate, while the other guy has a better feedback rating and you might like his portfolio better. It’s completely up to you who and how you choose. The choice is yours.


Will I have to pay for estimates?

You will never be charged for a bid that was made on ServiceZilla.com. The contractor reserves the right to come and inspect the job in person before committing to a written proposal. The service provider at their sole discretion may charge for coming out in person and doing the actual written proposal, but that is solely up to you and them to negotiate and your responsibility to clarify any such fees prior to scheduling anyone to come out.


Do I need a computer to be a member?

While strongly urged to own one, you can get by with just having access to one that is connected to the internet.


Do I need an E-mail address for this?

Yes, to sign-up and take advantage of all the valuable tools that we provide, you will need to have an email address for communications.


What if the Service Provider does not finish the service?

We at ServiceZilla, Inc. pride ourselves in making sure everyone is honest and fair with everything. If you feel that you have been wronged by one of our service providers, you can contact us via the web form on our contact page. We will take all complaints very seriously and promise to take prompt necessary action to resolve any such occurrences. However, with the exception of banning a user there is not much we can do but advise to seek matters in a civil court in your jurisdiction.


What if I am unhappy with your service?

First, please go and send a message via our contact page. That goes directly to the person who can handle any problems that may have arisen which led to your dissatisfaction.


Will I have to use any personal information for this account?

Yes, due to the nature of the reason that people connect on this website we ask personal information for both parties, none of which are sold to any third parties for any reason.


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